At Vismart Four Wheels, we aim to provide customers with clear, transparent and competitive vehicle rental and transportation rates. This Price Quote & Rate Policy explains how our quotations work, how long quoted prices remain valid, and when a rental price may change.
1. Price Quotes
A price quote provided by Vismart Four Wheels is based on the information available at the time the quotation is issued.
Quotes may be provided through our website, WhatsApp, email, telephone, social media, or directly by our reservations team.
Unless otherwise stated, a quotation is valid for 24 hours from the time it is issued.
A quotation is an indication of the applicable rental or service rate and does not, by itself, constitute a confirmed booking.
2. When Is a Price Guaranteed?
A quoted price is not guaranteed until the booking has been confirmed by Vismart Four Wheels and the required booking deposit has been received.
Customers are therefore encouraged to make the required deposit promptly if they wish to secure a particular vehicle and rate.
Once the booking has been confirmed and the required deposit has been received, the agreed rental rate will normally be honoured for the confirmed rental period, subject to the terms of the booking.
3. When Can a Quoted Price Change?
Vismart Four Wheels reserves the right to revise a quotation before booking confirmation.
A price may change where:
- The quotation has expired.
- The vehicle is no longer available at the quoted rate.
- The customer changes the rental dates or rental duration.
- The customer changes the vehicle requested.
- The customer changes the collection or delivery arrangements.
- Additional services are requested after the original quotation.
- Chauffeur services, airport transfers, delivery, additional equipment, or other extras are added.
- Seasonal, holiday, weekend, promotional, or special-event rates apply.
- The vehicle or service is subject to a different rate due to changes in availability or demand.
- The original quotation was based on incorrect or incomplete information.
- An administrative or pricing error was made in the original quotation.
Where a change affects the total booking cost, Vismart will communicate the revised price to the customer before proceeding with the affected service.
4. Changes to an Existing Booking
A confirmed booking is based on the vehicle, dates, duration, services and other requirements agreed at the time of confirmation.
If a customer requests changes after confirmation, Vismart may need to recalculate the rental cost.
For example, the price may change if the customer:
- Extends the rental period.
- Changes to a different vehicle.
- Requests a chauffeur after booking a self-drive vehicle.
- Adds airport delivery or collection.
- Adds additional services or equipment.
- Changes the agreed pickup or drop-off arrangements.
Any additional charges resulting from changes requested by the customer will be communicated before the change is implemented, where reasonably possible.
5. Availability and Price
A quotation does not reserve a vehicle.
Vehicle availability can change at any time, particularly during weekends, public holidays, festive periods, peak travel periods and periods of high demand.
Customers who require a specific vehicle are therefore encouraged to confirm their booking and pay the required deposit as soon as possible.
A vehicle may be offered to another customer if a quotation has been issued but the booking has not yet been confirmed.
6. Promotional and Special Rates
Promotional, discounted, corporate, seasonal or special-event rates may have their own validity periods and conditions.
Where a special rate has been offered, the terms communicated with that offer will apply.
A promotional rate does not automatically apply to future bookings or extensions unless Vismart expressly confirms otherwise.
7. Rental Extensions
If a customer wishes to extend a rental beyond the originally confirmed return date, the extension is subject to vehicle availability and the applicable rate at the time the extension is requested.
The original daily rate is not automatically guaranteed for an extension.
Customers should contact Vismart as early as possible when an extension is required.
8. Errors in Quotations
Vismart Four Wheels takes reasonable care to ensure that quotations are accurate.
However, if a quotation contains an obvious typographical, administrative, calculation or pricing error, Vismart reserves the right to correct the error.
Where an error is identified before a booking is confirmed, the corrected price will apply.
Where a confirmed booking is affected by a genuine and material pricing error, Vismart will communicate with the customer and seek to resolve the matter fairly.
9. Taxes, Fees and Additional Charges
Unless specifically stated otherwise, a quoted rental price applies only to the vehicle rental or service described in the quotation.
Additional charges may apply depending on the customer's requirements and the applicable booking terms.
These may include, where applicable:
- Vehicle delivery or collection fees.
- Chauffeur charges.
- Fuel-related charges or fuel deposits.
- Excess mileage charges.
- Security or damage deposits.
- Additional equipment or services.
- Charges resulting from changes to the original booking.
Any applicable charges will be communicated to the customer as part of the booking process.
10. Currency and Pricing
Vismart Four Wheels primarily quotes its Kenya rental and transportation services in Kenya Shillings (KES/KSh) unless otherwise stated.
Where a customer requests a quotation in another currency, the converted amount may vary depending on the applicable exchange rate.
The final amount payable to Vismart will be based on the currency and amount stated in the confirmed booking or invoice.
11. No Price Matching Guarantee
Vismart Four Wheels does not automatically guarantee to match prices quoted by other car rental companies or third parties.
Rental prices can vary depending on the vehicle condition, model year, insurance arrangements, mileage allowance, rental terms, deposits, chauffeur services, delivery arrangements and other conditions.
Customers comparing prices should therefore consider the complete rental package and terms rather than the advertised daily rate alone.
12. Customer Responsibility
Customers are responsible for reviewing the quotation and confirming that the following information is correct before making payment:
- Rental dates.
- Rental duration.
- Vehicle requested.
- Pickup and return arrangements.
- Additional services requested.
- Applicable charges.
- Total amount payable.
- Applicable deposits and booking requirements.
If any information is incorrect or changes after the quotation is issued, the customer should notify Vismart before confirming the booking.
13. How to Secure a Quoted Rate
To secure a vehicle and the applicable quoted rate, customers should:
- Confirm that the quotation details are correct.
- Confirm their intention to proceed with the booking.
- Pay the required booking deposit.
- Obtain confirmation from Vismart that the booking has been successfully confirmed.
A quotation alone does not secure a vehicle or lock in a rental rate.
14. Relationship With Our Terms & Conditions
This Price Quote & Rate Policy should be read together with the Vismart Four Wheels Terms & Conditions and any specific terms communicated in the customer's quotation, booking confirmation or invoice.
Where specific terms have been provided for a particular booking, those terms will apply to that booking.
15. Questions About a Quotation
If you have received a quotation from Vismart Four Wheels and would like to confirm whether the quoted price is still valid, please contact our reservations team before making payment.
We recommend confirming your booking as soon as possible, especially during periods of high demand, to avoid changes in vehicle availability or pricing.
Vismart Four Wheels
Nairobi, Kenya
Drive with confidence. Book with clarity.